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Avatar 1 complaints

Interchange Loddon-Mallee Region Inc.

  • ensures the process for making a complaint is kept simple and complaints are treated confidentially.
  • views complaints as a positive and reliable method of gathering valuable feedback and responds promptly and thoroughly.
  • strives to promote a culture which encourages the acceptance of complaints as a positive part of service provision and an opportunity to review and improve the quality of our service.
  • encourages and provides opportunities for service users to make complaints, or to express opinions about the service they have received, without fear of retribution. The use of advocates for the complainant is encouraged and supported.
  • receives complaints and comments from discussions, feedback forms, client forums and field checks.
  • supports staff members in the positive handling of complaints by providing appropriate training in complaint handling.
  • learns from complaints and monitors client satisfaction to review services.

A copy of the Complaints Procedure can be found at: 

Below are other resources that may be useful.

Disability Discrimination Legal Service (DDLS)
(03) 9654 8644
1300 882 872
www.communitylaw.org.au/ddls

Disability Service Commissioner
1800 677 342
1300 728 187
www.odsc.vic.gov.au