Disability support options for all ages
Call us on 1300 799 421

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Avatar 5 registration process

Interchange offers a range of client-driven, planned programs and opportunities for individuals who have a diagnosed disability (and their families) who live in the Loddon-Mallee region

We provide two core services:
Fee for Service works to provide flexible and responsive recreation for clients who have individualised funding. Interchange staff will work with you to organise your best care options.

The level of Fee for Service you receive will be determined by the type of individual funding you have. Interchange provides competitively priced care to help you get the most from your funding package.

Home and Community Care (HACC) Funded Programs
Interchange uses federal and state government funding to provide our Host Program; school holiday programs, camps, weekend and group activities. The cost to attend these programs is determined by your income, in line with national HACC guidelines.

You must be registered with Interchange prior to receiving a service.
At first contact, potential clients are provided with information about eligibility in a way that is easily understood. Interpreter services can be provided if required.

We conduct a preliminary meeting or home visit to complete the registration process. Clients wishing to access HACC services will receive priority if they:

  • are financially disadvantaged
  • are from remote or isolated areas
  • have complex and high support needs
  • are from a Koori community
  • are from a culturally or linguistically diverse background

We will meet with you to develop an Individual Plan (IP) based on the activities you enjoy, including educational activities if desired. Your Individual Plan will be reviewed regularly in consultation with you.

If Interchange is unable to provide you with a service, consenting clients are referred on and linked into other services where available. We maintain and manage waiting lists of all eligible families and clients.