Interchange LMR Advocate, Marie, talks about NDIS Support Coordination.

The National disability Insurance Agency (NDIA) defines coordination of supports as a capacity-building support arrangement as:

‘Assistance to strengthen participant’s abilities to coordinate and implement supports and participate more fully in the community. It can include initial assistance with linking participants with the right providers to meet their needs, assistance to source providers, coordinating a range of supports both funded and mainstream and building on informal supports, resolving points of crisis, and developing participant resilience in their own network and community.’

The NDIA has a three-tiered approach that describe different layers of support coordination activity:

keyboard_arrow_rightSupport Connection

Time limited assistance to strengthen participant’s ability to connect with informal, mainstream and funded supports, and to increase capacity to maintain support relationships, resolve service delivery issues, and participate independently in NDIA processes. In the Loddon region this is conducted by the Local Area Coordinator.

keyboard_arrow_rightCoordination of Supports

Assistance to strengthen participant’s abilities to connect to and coordinate informal, mainstream and funded supports in a complex service delivery environment. This includes resolving points of crisis, developing capacity and resilience in a participant’s network and coordinating supports from a range of sources.

keyboard_arrow_rightSpecialist Support Coordination

The provision of Support Coordination within a specialist framework necessitated by specific high level risks in the participant’s situation. This support is time limited and focuses on addressing barriers and reducing complexity in the support environment, while assisting the participant to connect with supports and build capacity and resilience. It may also involve development of an intervention plan which will be put in place by disability support workers.

keyboard_arrow_rightThe primary role of a funded coordinator of supports is to:

  • Support implementation of all supports in the plan, including informal, mainstream and community, as well as funded supports;
  • Coordinate assessments, reports and service proposals;
  • Capturing any required data for the Agency;
  • Identify strategies and solutions for managing risks such as aging carer, sustaining informal supports, sustainability of housing
  • Identify and seek relevant assessments and associated service design for participants with risk behaviours and behaviours of concern;
  • Support the participant through identifying and selecting providers, monitoring plan outcomes & plan expenditure;
  • Strengthen and enhance the participant’s abilities to self-direct their own supports and participate in the community;
  • Ensure mainstream services meet their obligations (i.e. housing, education, justice, health);
  • Provide the NDIA with reports on outcomes and success indicators within the agreed reporting frequency.

keyboard_arrow_rightA funded coordinator of supports is not:

  • A paid advocate.
  • A case manager.
  • Rostering and administration of individual supports.

keyboard_arrow_rightAdditional Information:

  • Coordination of supports must be delivered by an NDIA registered provider as this is a capacity building support.
  • It is anticipated that the Support Coordinator will forward a Plan Implementation report to the NDIA within 8 weeks of the Service Request being completed and accepted.

keyboard_arrow_rightUseful Links:

For further Information contact:

Marie Whitrow

contact_phone 4418 2125

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