Our Preparedness and Response to Covid-19

At Interchange LMR, we are committed to the health, safety and wellbeing of our team members, participants and their families and we’d like to take this opportunity to share the initiatives we have put in place to ensure we all remain safe.

We hope you are keeping safe and well since our last communication. As your chosen NDIS provider we wish to share with you the following information regarding Coronavirus (COVID-19) and your supports at Interchange Loddon Mallee Region (Interchange LMR).   

On June 14th, the Victorian Government announced further easing to social distancing restrictions to come into effect 22nd June 2020. The following changes to the restrictions will change the way in which we deliver services from 22nd June. 



  • Private worship or small religious ceremonies can include up to 50 people plus people reasonably required for the ceremony. Group size limited to 20. 
  • Auction houses, real estate auctions and open house inspections and community facilities increase to 50 people plus those reasonably required to facilitate/run the auction. 

Restaurants, cafes and pubs 

  • Increased number of patrons in restaurants, cafes and pubs to open to up to 50 seated patrons per space. Maximum group size of 20 applies. 
  • Bars and clubs can have up to 50 patrons per space. Maximum group size of 20 applies. 
  • Seated service of alcohol without food. 

Culture and entertainment 

  • Increased number of patrons in galleries, museums, national institutions, historic sites, outdoor amusement parks, zoos and outdoor arcades to up to 50 patrons per indoor space. Density quotient is applied to the entire venue. 
  • Indoor cinemas, movie theatres, concert venues, theatres and auditoriums to open with up to 50 seated patrons per space. 

Sports and recreation 

  • Indoor sports centres and venues can open with up to 20 people per space, with a limit of up to 10 people per group/activity at any one time for those aged over 18 years old.  
  • A staggered approach to the return of community sport will begin from 11:59pm on 21 June: 
  • Resumption of full-contact training and competition for people 18 years and under 
  • Resumption of non-contact competition for people aged over 18 years (indoors and outdoors) 
  • From 13 July: resumption of full-contact training for adults 
  • From 20 July: resumption of competition for adults 
  • Changing rooms and showers can open for sporting and recreational facilities, including swimming pools 
  • The limit on 3 per lane in swimming pools will no longer apply 
  • Ski season to open 
  • Shared facilities at camping and tourist accommodation can open 
  • Indoor play centres and toy libraries will be able to open with 20 people per space 


What does this mean for you and your supports? 


As of the 22nd of June, Interchange LMR can: 

  • Support you to attend private and public gatherings (which are in line with the above restrictions)  
  • Support you to attend restaurants, cafes and pubs (which are in line with the above restrictions) 
  • Support you in overnight stays in your home or accommodation 
  • Support to access community facilities and community activities 
  • Support to access sport and recreational activities 
  • Support in direct support workers home 
  • Interstate travel 


What do these changes mean for group supports?  

As of the 22nd of June, the following group programs will be re-commencing: 

  • Our Choice – Bendigo 
  • Adult Social Group – Bendigo (limited locations) 
  • Adult Social Group – Mildura (limited locations) 

As of the 13th July, the following group programs will be re-commencing:   

  • Awesome Kids- Bendigo 
  • Youth Social Group – Bendigo 
  • Girls Group – Bendigo 
  • Sibling Support Groups – Bendigo  
  • #Lovelife – Swan Hill 
  • Chill on the Hill – Bendigo 
  • Super Saturdays – Mildura 
  • Cre8tive – Mildura 


We are committed to ensuring your supports continue in a safe manner so you can achieve your goals. 

Continuing your supports is more important than ever in this time of uncertainty and we are committed to providing supports in the safest and most effective way for each person’s individual circumstance.  


Your Responsibilities 

  • A Participant or co-inhabiting individual feeling unwell and displaying any or all symptoms of COVID-19 (fever, dry cough, sore throat, shortness of breath, dizziness, muscle pain), must notify Interchange LMRas soon as possible. 
  •  Participant / Nominee should seek medical assistance and provide medical clearance to Coordinator before services recommence.

If you have any questions about how these changes may affect your specific services, you can discuss this directly with your Participant Support Coordinator or you can call us on 5441 1599. 

We aim to ensure that everyone we support will continue to have access to supports and we look forward to continuing to work together to support you during this challenging time.

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